Client reviews

“We have been on many fantastic holidays that have been put together by Yvonne & her team. Their service is very thorough, & from start to finish they plan every detail. Yvonne has an amazing knowledge of hotels, places & activities around the world, she has planned travel itineraries for our family that have surpassed our expectations.”

— Nikki & Frank

“We love having Yvonne plan our holidays as she does so with such motivation & enthusiasm & she really understands the way we like to travel. Her knowledge on destinations is second to none!”

— Tracy & Peter

“As very long-standing clients of Trans World Travel, for both our corporate & personal family travel requirements, we are pleased to give TWT our highest recommendation. Rob Mackie & his team offer excellent service, attention to detail, & are always prepared to go the extra mile.”

— Malcolm

“I have been using Trans World Travel & Ruth McKenzie for over 8 years. We have not only engaged them for personal travel but our business travel as well. I can highly recommend them as a very knowledgeable & professional agency. They are the ‘go to’ for all your travel needs.”

— David

“Yvonne has an unrivalled passion for the travel industry. Her knowledge of destinations, hotels & experiences are exceptional! She is extremely well connected & has amazing relationships with many hoteliers so that we are treated as VIP’s. Having used Yvonne for so long, she knows how to create the most amazing holiday experience for our family. Nothing is too much trouble for her.”

- Sharon & Paul

“Yvonne has been our travel agent for the better part of the last decade. She has provided unparalleled service & has gone out of her way to understand our family’s requirements on an in-depth level, facilitating memorable trips which met all our criteria. Her attention to detail is excellent as well as her interpersonal skills.”

— A & A

“We have been clients of Trans World Travel for several years for both international & interstate travel. We were looked after primarily by Rob Mackie and also Kylie, both of whom have always given us prompt efficient & friendly service, & on occasion, beyond the call of duty to look after us. We hope to remain clients for many more years..”

— Jenny & Chris

“I have been a client of Trans World Travel for almost 20 years. During this time I have had excellent service from Ruth McKenzie & her co-workers. Ruth has organised up to 5 international flights plus accommodation yearly for me during this time. I can highly recommend.”

— Jo & Ross

“We love Yvonne & her team who have looked after us since Yvonne commenced in the travel business 22 years ago. The detailed knowledge she has about destinations, accommodation, restaurants or anything else to make a trip interesting & enjoyable, in my experience is unparalleled. Yvonne is passionate & totally committed to travel, she lives & breathes it 24/7 which makes her exceptional at her job. Every trip & booking that Yvonne has made for us has gone smoothly, if there is a hiccup she sorts it out immediately . We recommend most highly.”

— Gary & Geoffrey

“Rob Mackie has been my travel agent for about 30 years. His personal service beats the bucket shops hands down & the enhancements due to his membership of various marketing associations makes it all very worthwhile for his clients. He has always been ably supported by very capable staff. It’s important to have a travel agent who understands the style of travel one wants & Rob certainly knows that - as that’s how he travels. He puts up with my foibles & is always charming in his interactions with me whilst organising my complex travel arrangements.”

— Rob H

“Ruth has provided my family & I with excellent travel advice & service for more than 30 years. She has an incredible breadth & depth of knowledge & is able to provide the ultimate travel experience to suit my requirements, interests & budget. Ruth’s advice & knowledge of details when booking travel, making changes & dealing with travel companies has taken the pain & time out of all our travel arrangements. I will continue to recommend Ruth to friends & extended family.”

— Jane

“It was more than 35 years ago that we made an inspired but gut based decision to entrust our “travel dreams & escapades“ to Rob Mackie & his wonderful team at Trans World Travel. We have never been let down, no matter how trivial our problem may have been, some one from TWT has held our hand and sorted it out - promptly. Over the years, planning overseas holidays with Rob & his knowledgeable colleagues was something we always enjoyed. Our return to TWT in whatever guise is eagerly awaited. Thanks to all at TWT.”

— Gail & Peter

“l have dealt with Rob from his earliest days, & with Nicole over many years now. We have travelled overseas yearly, & the planning of our trips has been first class. They have solved any encountered problems superbly. My Wife and l will continue to support Nicole and Rob.”

- Neville

“Ruth is the hardest working most diligent Travel Agent I have ever worked with. Nothing is too much trouble for her & her suggestions are always brilliant. She has organised many happy, successful holidays for me. Her organisation & attention to detail are second to none.”

— Adrienne

“Rob Mackie is the modern Cook, not James, the Yorkshireman who stumbled upon Australia, but Thomas, whose travel organisation is a byword in cheerful courtesy, cost effectiveness & comfort. That is Rob Mackie, a person of integrity, concern, with attention to detail bar none & one whom I have tested with some of the most challenging requests. Try organising a trip to the Marquesas in the 1980s. He did it!”

— Janine & Jack

“We have used Yvonne for just over a decade now & have found her knowledge in all aspects of travel exceptional. She asks a lot of questions in order to ascertain exactly what we are after from each trip. She always prepares a very detailed brief and subsequently designs an extremely creative & unique itinerary for us. Every trip is memorable & encompasses so many aspects for the whole family to enjoy. She is very well travelled herself which provides invaluable first hand experience & unique ideas to include in our trips. As a family, one of our passions is skiing, & the fact that Yvonne is such an avid skier means we know all our ski holidays will be incredible! We love all the personal VIP amenities that she arranges to make our trips even more special. She has an unrivalled passion & energy for all things travel.”

— V & A

“I’ve been a client of Rob Mackie since he founded TWT, over 40 years ago. Rob is very widely travelled & we benefit from his knowledge, experience & contacts. Rob usually recommends hotels that he has been a guest, & in most cases has a close personal relationship with the manager, who is happy to facilitate our stay with an extra level of attention. Experience can’t be bought - it is accumulated by ‘years in the industry’ & Rob has plenty. In short, I think they are the best.”

— Greg

“Rob Mackie & the TWT team have been looking after all my travel needs since the early 1980’s. Their service has been unfailingly excellent. In the course of our relationship I was, for many years, a frequent overseas traveller making ten or more trips a year to London, Europe & Nth America on a regular basis. I was never let down by the arrangements made by Rob & his team. I was pleased to recommend Rob and his team as travel advisers to two major companies (both in the top ten of ASX listed companies) with whom I was involved.”

— Peter

“Every one of our travel experiences arranged by Rob & TWT has been wonderful. Rob has organised our travel to countries throughout the world for more than ten years - South America, Scandinavia & India to name a few. We couldn’t ask for more in terms of organisation & service. The feeling of being looked after by someone who knows exactly what to do at exactly the right time is priceless. Rob’s knowledge & connections made all the difference. We’re looking forward to travelling again soon.”